Free shipping
We offer free tracked shipping on all orders.
Processing time
Orders are processed within 1-3 business days of payment. Orders placed on weekends or public holidays are processed the next business day.
Delivery time
Delivery typically takes 5-12 business days after your order ships. This is an estimate rather than a guarantee. Delivery times can vary with your location, customs processing, public holidays, and carrier delays.
Tracking
Once your order ships, we’ll email you a tracking number. Tracking can take 24-48 hours to show updates after the first scan. If you haven’t received a tracking email within 5 business days of ordering, check your spam folder, then contact us.
Multiple items and split shipments
If you order more than one item, they may be shipped separately and arrive on different days. You’ll receive tracking details for each parcel, and you won’t be charged extra shipping.
Customs, duties and taxes
Orders shipped internationally may be subject to import duties, taxes, or customs fees set by your country. These are determined by your local customs authority and are the buyer’s responsibility.
Incorrect or incomplete addresses
Please check your shipping address before completing your order. If you notice a mistake, contact us as soon as possible. We can only change an address before the order has shipped. We aren’t responsible for orders delivered to an incorrect address provided at checkout.
Delayed, lost or damaged orders
If your order hasn’t arrived within 15 business days of shipping, or it arrives damaged or incorrect, contact us at contactovaelo@gmail.com within 30 days of delivery (or of the expected delivery date). Please include your order number and, for damaged items, a photo. We’ll work with you and the carrier to resolve it with a replacement or refund.
Returns
For our returns process, please see our Returns Policy
Contact us
Questions about your order? Email us at contactovaelo@gmail.com. We aim to reply within 1-2 business days.